Refund and Returns Policy

At International Centre for Etiquette Research (ICER), we strive to provide our customers with the highest quality online learning experience. We understand that occasionally, circumstances may arise that require a refund or return of a course purchase. Please review our Refund and Returns Policy below for details on our procedures:

Refund Policy:

1. **30-Day Money-Back Guarantee:** We offer a 30-day money-back guarantee on all course purchases. If you are not completely satisfied with your course within 30 days of purchase, you may request a full refund. No questions asked.

2. **Refund Procedure:** To request a refund, please contact our customer support team at support@icernet.org or call us at +91.7977954442. Please provide your order details, including your name, email address, and order number, along with the reason for your refund request. Once your request is received, we will process your refund within [Number] business days.

Returns Policy:

1. Course Exchanges: We understand that occasionally, a course may not meet your expectations. If you wish to exchange a course for another course of equal or lesser value, please contact our customer support team at support@icernet.org or call us at +91.7977954442. Course exchanges are subject to availability and must be requested within 30 days of purchase.

2. Returns Procedure: To request a course exchange, please contact our customer support team at support@icernet.org or call us at +91.7977954442. Please provide your order details, including your name, email address, and order number, along with the course you wish to exchange and the course you would like to receive in exchange. Once your request is received, we will process your course exchange within [Number] business days.

Exceptions:

1. Free Courses: Courses that are offered free of charge are not eligible for refunds or returns.

2. Promotional Offers: Courses purchased as part of a promotional offer or bundle may have different refund and returns conditions. Please refer to the specific terms and conditions of the promotion for details.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at support@icernet.org or call us at +91.7977954442. We are here to assist you and ensure that you have a positive learning experience with us.